Delivery and Returns
Dear customer, we at Tbagee eCommerce app and website believe that customer service is the corner stone of our entire business. We try our best to avoid any issues that may arise during your shopping experience with us, therefore we made sure that all our policies are transparent and simple to understand and if you need any clarification please do not hesitate to contact us directly.
- Tbagee.com ships orders in Kuwait by Company’s own delivery network and, from time to time, we will use 3rd party logistics partners.
- Orders are delivered according to the delivery method you choose when you place the order. We offer same day and next day delivery in Kuwait.
- If you are not present at the specified delivery address, we (or our logistics partner) can deliver the order to any person at the specified address but before we will ask the person who was order to give us the name of who will take the items.
- If we (or our logistics partner) reach your address and fail to deliver the order, please contact our customer service department to arrange an alternative delivery time. We will not be responsible for any orders that are not delivered within a period of 30 days after the day of purchase.
Return & Exchange Policy
- You have the right to return or exchange items purchased from Tbagee.com, a division of Tbagee.com within 14 calendar days of purchase under the following conditions:
- Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fake, fiddle or does not match the specifications stated on Tbagee.com.
- Returned items must be in their original packaging, new, unused and with Tbagee tag and designer garment tags still attached.
- Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
- Returned items (unless defective, fake or fiddle) must be in resellable condition and for specific items:
- Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
- Clothing: Please take care when trying on garments, as all products must be returned in a new, unused and undamaged condition.
- Babysuit & Swimwear: Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.
- Faulty goods: Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
- You have the right to receive your refund against returned items in the same form of payment made at time of original purchase. For example, if you bought items in cash you will receive your refund in cash.
- You have the right to receive your refund in full. We will not deduct any kind of transactions fees, such as visa/mastercard/knet fees or processing fees, from your refund amount.
- You have the right to receive your refund within 10 calendar days of your original request.
How to Process your Return or Exchange:
- If you would like to return or exchange an eligible item within 7 days of purchase, you can contact our customer service center and we will arrange for pickup from your address stated in your invoice. When we collect your item, please provide us the original invoice at time of purchase.
- Please allow us 10 business days to assess your return or exchange request.
How to Contact Us
We are available to serve you and reply to your queries 12 hours a day from 10am to 10pm, everyday including holidays. Here is how you can contact us:
- Kuwait & International: +965 60066012
- email: email@example.com
- Instagram: Tbageekw